EXTRA WELD PRIVACY POLICY

Effective Date: 03/01/2023

Extra Weld we are committed to protect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our fire and safety equipment, or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we collect depends on how you interact with our website, products, and services.

Personal Data

We may collect personally identifiable information such as your name, shipping address, billing address, email address, phone number, and company details when you voluntarily provide them while:

  • Requesting a quote or making an inquiry about Fire Safety, Industrial Safety, Medical Equipment, or PPE products.
  • Placing an order for products, maintenance, or related services.
  • Contacting our customer support team for assistance.

Business & Financial Data

We may collect business-related information necessary for processing transactions, including:

  • GST (Goods and Services Tax) Number
  • Purchase history
  • Billing and invoicing information
  • Payment-related details required to process your orders

Technical & Usage Data

When you visit our website, certain technical information is collected automatically to improve website performance and user experience, including:

  • IP Address
  • Browser Type and Version
  • Operating System
  • Device Information
  • Access Date and Time
  • Pages Visited Before and After Accessing Our Website
  • Website Usage and Navigation Information

2. How We Use Your Information

Having accurate information about you allows us to provide a smooth, secure, and personalized experience. We may use the information collected from you for the following purposes:

  • Generate quotations and process orders for fire safety, industrial safety, medical equipment, and PPE products.
  • Deliver products and provide installation, maintenance, inspection, or testing services.
  • Manage invoices, payments, purchase records, and financial transactions.
  • Respond to customer service requests, inquiries, and technical support.
  • Send administrative notifications, including order updates, safety compliance information, product recalls, and important service announcements.
  • Improve our website, products, and customer support services.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information under the following circumstances:

Third-Party Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, including:

  • Delivery and logistics partners for shipping products.
  • Payment gateways and financial institutions for secure payment processing.
  • IT support, cloud hosting, and website maintenance providers.

Legal Requirements

We may disclose your information where required by law or when we believe disclosure is necessary to:

  • Comply with applicable laws, regulations, or legal processes.
  • Protect our legal rights and property.
  • Prevent fraud or unauthorized activities.
  • Protect the safety and security of our customers, employees, and the public.

4. Security of Your Information

We implement appropriate administrative, technical, and physical security measures to protect your personal and business information against unauthorized access, disclosure, alteration, or destruction.

While we take every reasonable precaution to safeguard your information, no method of data transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Access & Correction: Request access to your personal data and ask us to correct inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data, subject to applicable legal and regulatory requirements.
  • Opt-Out: Opt out of receiving promotional emails, newsletters, and marketing communications at any time.

6. Contact Us

If you have any questions, concerns, or comments regarding this Privacy Policy, please contact us:

Crown Fire and Safety Centre 91, Room No. 41 / 90,
Netaji Subhas Road,
2nd Floor, Near Brabourne Road Flyover,
Kolkata - 700001,
West Bengal, India

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